When we register a .uk domain name for our customers, it is in accordance with Nominet's Terms and Conditions for domain name registration, which can be found here. These conditions must be accepted by our customers in order for us to act as their agent, and register domains on their behalf.
In addition to Nominet's Terms and Conditions for domain name registration, our relationship with Nominet comes under Nominet's Registrar Agreement which can be found here.
Renewals: important information for our customers
We will contact you at least one month before your domain is due for renewal to establish whether or not we should renew your domain for you. If we can't get a reply, we will try one more time a week before renewal is due. Ensuring that renewal doesn't lapse remains ultimately the registrant's responsiblity. Furthermore if your domain is set to auto renew but is no longer required, then we expect to be informed at least one month before renewal so that it can be cancelled in time. If an unwanted domain auto renews, then we will still charge you for the renewal.
Expired domains policy:
If you request that you no longer wish to have your domain name renewed by me, it will be left to expire and all services I provide regarding that domain name will be suspended. Your domain name will then go into a 30 day protected period, after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period. If you change your mind and still wanted to retain your domain name, you still can and at the original renewal price. This must be requested by email before the 80th day after your domain has expired. Approximately 93 days after expiry your domain will be cancelled and deleted from the register, and made available for resale through a third party registrar by Nominet. Formweb Ltd will not guarantee the renewal of a domain name after this happens.
Contact details: for your reference.
Please contact Formweb Ltd using one of the contact methods below. I will normally acknowledge all points of contact within 48 hours upon receipt but should I be en route to or in Georgia, you may need to follow up email with a phone call or SMS. I will inform my clients in advance if this may be the case.
Our postal address is:
9 Rowhedge Road,
Our telephone numbers are:
UK Office: +44 (0)1206 515324
German Office: +49 (0)6542 962 9493
Mobile: +44 (0) 7968 130610
To contact me (Marcus Humphreys):
for specific DNS matters:
Abuse and complaints procedure: for your reference.
For complaints, please phone me first, and if you for some reason cannot reach me, then mail me at the above address. I will normally respond within 48 hours, but there may be occassions when I am either in Georgia or in transit there, and I will not have access to my email for up to five days. In this case, please send an SMS to my mobile.
If we cannot resolve your complaint to your satisfaction, then you can if you wish transfer your domain name to another registrar. We do not charge for transfers away from us. In the unlikely event that we cannot relsolve your complaint to your satisfaction, you can also raise the matter with Nominet here.